Q: What is IRCd Networks relationship with ShellsX and Zoidial Incorporated?
A: IRCd Networks is a new division of Zoidial Incorporated which has taken over ShellsX. IRCd Networks is run by staff of both Zoidial Incorporated and new staff to help out with IRCd Networks. Zoidial and ShellsX clients hosted on the IRCd Networks servers will be treated with the same respect and care that they have become used to.
Q: What is an IRCd Shell Account?
A: IRCd Networks offers shell accounts created specifically for running IRC Daemons and Servers. These accounts are running on top of FreeBSD and will allow IRCd servers, IRCd services, bots (such as eggdrops, mech), bouncers (such as bnc), and mud servers to run.
Q: I would like to order, how long does it take for orders to be set up?
A: Upon payment being received and cleared, we will set up the account immediately! If there are any problems with the transaction, we will email you to let you know.
Q: Why don't you offer small/cheap bnc or shell accounts?
A: We've been asked this a lot, and the simple answer is that these services make it difficult to offer the sort of quality and support we would like to offer. We may, in the future, have another server or two which we can offer such accounts on, but at this time we will only support larger IRCd Server and IRCd Shell account packages. Please contact us if you have further queries.
Q: Where/how do I log in?
A: You can use the address of one of these servers here:
metastable.ircdnetworks.com 216.218.235.192
shellsx.zoidial.com 216.218.235.193
shellsx.com 216.218.235.192
Q: What software is required to log into the server?
A: IRCd Networks servers only run SSH2, we do not support ssh1 or telnet - which means you have to use an ssh2 compliant program.
Any of the below will be suitable:
OpenSSH - Linux / Unix: http://www.openssh.org
Putty - Windows (free): http://www.chiark.greenend.org.uk/~sgtatham/putty/
SecureCRT - Windows (not free): http://www.vandyke.com
Q: How can I check my bandwidth statistics?
A: Your bandwidth statistics will be hosted within your shell account. The usage will appear when you log in, or you can also check it online. You can do so at a link similar to this: http://www.ircdnetworks.com/~username/traffic , where 'username' is equal to your shell login name.
Q: What IP address can I use?
A: When you sign up for an account, the IP address that is assigned to your account is sent to you in the initial email. It is also available in the shell from ~/ip-address . To check this, you can run this command from the shell: cat ~/ip-address
Q: Do I have any web space?
A: You will have some web space available in the shell from ~/public_html which will be accessible online via http://www.ircdnetworks.com/~username/
Q: What webserver is running, and what is supported?
A: We run the latest version of Apache and PHP 5, we also have MySQL 5 available, and Subversion
Q: What other applications are installed on the server?
A: We've got the latest versions of most standard utilities, and can install whatever ports package may be required. Please just ask our support, and we can look into it!
Q: Do you have FTP or SFTP access to your server?
A: Yes, you can connect via FTP or SFTP - you can also use SCP or putty scp (pscp) for secure copying.
Q: Help! My processes keep dieing for no apparent reason!
A: This could be a number of things! Please make sure that you compiled it right, check the logs of the process, or start the process in debug mode so that it will show more logs. If you still cannot figure out what is wrong, your process might be killed for binding to all IP addresses - make sure you have specified your single IP address for the process to bind to (or if it's a bot, that it is binding to a valid vhost IP). Also, binding some of the main IP's on the system might get your process killed - check the motd to see what IP's these are. If you are still having problems, please contact us!
Q: What vhosts are available on the system?
A: You can check on available vhosts by typing "vhost" or "vhosts" from within the shell. If you require a specific vhost, just let us know and we can add it!
Q: Do I have access to email?
A: Yes, you can get email to username@metastable.ircdnetworks.com - you can check the email using "mail" or "pine" from the command line.
Q: Can I forward my email to another account or email address?
A: Yes! Just edit a file in your home directory called ".forward" and add the email address that you want email to forward to into this file. Quite simple!
Q: How can you change the password on the account?
A: type "passwd" from within the shell, it will prompt you to change the password.
Q: I've forgotten my password, help!
A: No problem! Simply email us from the email that you originally signed up from, and give us your username, we can reset the password immediately for you!
Q: How can I check my disk space usage / quota?
A: When you log into the shell, your quota usage is displayed. You can also type "quota" from within the shell to display your usage at any time.
Q: I need more space / I've gone over my quota!
A: The quotas on our system are set to have a grace period of 7 days, so that you will not be locked from creating new files for that time, however, you will be warned about your usage during that time. Please go through your files and try to back up and delete what is not necessary. If you require more space, just let us know and we can upgrade your account with more space. Check our plans and pricing for more info.
Q: I can't run "programXYZ" for whatever reason, this is a normal FreeBSD command, what is wrong?
A: We have disabled some programs on the system from users running them for security purposes. As time goes on and we secure things slightly differently, we may open up access to most things. If you have a pressing need for anything that is currently "locked" please let us know, and we can review our policies. We are happy to make exceptions for our clients for the sake of usability and having an excellent experience on our server.
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